Uptime Downtime….

“Does your computer service provider get paid when your computers are up, or when they go down?”

We’are the first and only computer services company to backup our managed services program with a REAL guarantee: If any of my customers experience any downtime while on our B.E.S.T Trouble-Free plan, I pay them £50 per hour until I get their system back up!

Only Computer Troubleshooters, the world’s largest computer service network, has the expertise to confidently offer this industry-leading No-Downtime-Guarantee*”.

Introducing Trouble - Free Computing

For over 10 years Computer Troubleshooter’s around the globe have been helping small businesses to resolve their computer problems. When the server crashes, we heal it. When a network goes down, we bring it back up. When viruses & spyware make every desktop slow and frustrating, we clean them up and get the computer running efficiently again.

“Not anymore”

Computer Troubleshooters focus on small business has always made us the best choice for solving the technology problems which are unique to that market. We have marketed ourselves as the IT department for small business, and have taken great pride in helping thousands of small businesses fix their hardware and software problems.

“Not anymore”

Along the way we have come to realise that while small businesses are becoming more and more dependent on their technology to be productive and successful in today’s competitive business environment, too often they waste money fixing unexpected computer crashes or losing staff productivity due to network outages or spyware slowdowns.

“Not anymore”

Starting today everything changes. Using new technology combined with best practices guidelines based on the knowledge and experience of hundreds of Computer Troubleshooters around the world, we can now GUARANTEE that your business technology will be TROUBLE-FREE. No more virus problems. No more network outages. No more hard drive crashes. No more downtime. No more data loss. No more computer frustration. No more!!

So how do I do it?

Well It’s not as hard or as complicated as you might think. Computer problems happen for only a handful of reasons: viruses & spyware account for over 50% of all problems we see today, the rest are due to equipment failure, user errors, software misconfiguration, or outside hacker attacks. Our best practices guidelines prevent most of those, and our unique TechSmart management software monitors for the rest, and pro actively alerts me your Troubleshooter so that I can take action well before you even know there’s been an issue.

So if it’s that simple, why doesn’t everyone do it?
Some are starting to, but most IT consultants don’t have Computer Troubleshooters depth of knowledge and experience with small business technology. No one has our unique TechSmart management software either, which makes our Guarantee possible. And, to be honest, most IT consultants get paid when there IS a problem, not when there ISN’T one! so they have little or no incentive to fix problems permanently.

Why then do we do it?
Unlike many “computer consultants”, or “one man bands” Computer Troubleshooters exists not just to fix computer problems, but to help small businesses be more successful. I do this by helping businesses make the most effective and efficient use of their technology investment. I don’t want to make money when your computers are down, we want to make money by helping you grow and enhance your business, with technologies and services like cost-saving Voice-over-IP solutions, flexible telecommuting and video-conferencing options, and website design. I can even write custom software to fit your needs, or bring in a Quickbooks consultant to help you streamline your accounting. In short, I want to save you money on computer maintenance so you can spend that money on improving your business through technology.

How much does it cost?
To get started as your local Troubleshooter I will come out and make a quick initial inspection of your computers and network, and will prepare an estimate. Depending on the age and quality of your current equipment we may require upgrades or replacements of certain components or pieces of equipment in order to meet our requirements for the Trouble-Free Guarantee. I will give you a proposal for the necessary upgrades, but you are not required to use us for this work – you are free to purchase elsewhere as long as the equipment meets our reasonable requirements, but you’ll find our CT pricing is very reasonable.

In addition all covered PC’s will need virus, spyware, and firewall protection that is updated daily. I will examine your current solution to verify it’s up-to-date and meets our requirements, or may recommend an alternative if needed. Alternately we can include the cost of these items in your Trouble-Free contract, which saves you the trouble of purchasing and maintaining them yourself.

Our Trouble-Free monthly contracts themselves range from £3 to £50 per PC depending on the services included. We can discuss specific options with you as part of our initial assessment proposal, and best practices audit.

What does “Guaranteed” mean?

Our full Trouble-Free Guarantee means that we guarantee no computer or network problems, period. No virus problems, no spyware problems, no Windows problems, no network problems, no hardware problems. I also guarantee you’ll have no software problems with Microsoft Office, and I even guarantee no printer problems excluding of course for normal consumables (toner, drum, rollers, maintenance kit). We guarantee 99% uptime for all your covered computer equipment, and if I ever miss our goal I’ll even pay YOU £50 for every hour your computer or network is down. I am that sure of our solutions.

We even guarantee you won’t lose any important data!
During your Trouble-free contract period our TechSmart monitoring software will immediately alert me your local Troubleshooter of any potential problems, which will allow us to take proactive steps to resolve the problem right away. (Of course I will never access your computers without your permission, and I will ensure that your systems are safe from any unwanted outside intruders). Your Trouble-Free Guarantee includes unlimited remote access by Computer Troubleshooters to prevent or fix problems during your contract period, and also includes two on-site visits per quarter to visually inspect and verify everything is running OK.

Your Trouble-free Guarantee also means that all important Windows, anti-virus, anti-spyware, and firewall updates are applied automatically to all computers in your office. And you’ll receive monthly reports on all our monitoring data and any activity during the month, including defense reports on any outside hacker attacks.

Our Trouble-free Guarantee also means that if at any time you are not satisfied with our services, you can cancel your service with me with just 30 days notice

Last but not least, our Trouble-Free clients also receive a discount on most of our additional services, which can save you money when you move or add new computers or software. You also have access to all our enhanced services, such as:

• Voice-over-IP phone systems
• Virtual PBX’s
• Broadband connections
• Telecommuting / work-from-home options and VPN’s
• Hosted Email Solutions
• Hosted Customer Relationship Management Solutions
• Document Management
• Custom Software & Database Development
• Video & Web-conferencing
• Online Marketing & Search Engine Promotion
• Website Development & Hosting
• PDA integration & mobile communications

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