B.E.S.T Proactive Network Monitoring Service
Highlights:
- Instant Alerts. To your local Computer Troubleshooters. With accurate information. So we can fix the problem fast.
- Proactive, preventative health checks each and every day*.
- Boost productivity and security
- 8 hour response times
- Fix monthly fee
- Discounted hourly rates
Servers
Computer Troubleshooters 24×7 Round-the-Clock Server Watch Monitoring turns conventional IT support on its head. Rather than wait for you to notice that a system has failed – often involving time-consuming ‘systems fiddling’ on your part – our 24×7 monitoring will alert us to problems at your sites. We’ll almost always know about a systems issue before you do, so we can begin fixing it fast and minimise your business disruption, and server down time.
Question: What is 24×7 Round-the-Clock Monitoring?
24×7 Round-the-Clock monitoring checks your critical systems periodically. Whenever the datacenter receives an alert regarding a problem, an email or SMS message showing the exact nature of the problem is sent directly to us. And it updates our “Dashboard” that shows the exact status of all our clients. We’ll see the true nature of the problem – rather than having to depend on (ahem) your best guess. That means we can fix it faster – and radically boost your overall uptime.
PC and Laptops
Computer Troubleshooters BEST (Business Enhanced Support Technology) Monitoring means that you can rest assured knowing that your PC’s and laptops are always in business-ready condition. Our proactive, preventative health checks test key components of the system each morning*. We’ll be able to spot problems – almost always before they cause user downtime – and can fix them fast so your employees can make the most of each and every day.
Question: What are PC Health Checks?
Because your working day is dependent upon your PC, it’s essential that that equipment is ready-to-use at any time. Computer Troubleshooters PC Health Check Service conducts start-of-day checks to ensure your systems are in peak condition.
Rapid Response When There’s a Problem
If there’s a problem, we’ll receive an Instant Alert showing the cause of the problem, and we’ll see it on our Dashboard almost instantly.That way we can take specific action to resolve the issue – almost always before you know you have one. The net result: rapid, accurate response and dramatically reduced downtime.
Key Benefits
- Specific, informative alerts show us the exact nature of the problem. We can fix it faster.
- Problems are almost always highlighted to us before you even know you have one. Uptime is maximised.
- Instant, accurate alerts mean we can resolve problems fast. Avoid wasting hours waiting for engineers to diagnose and repair problems.
- Alerts for mission-critical systems sent by SMS day or night.
- Rest easy in the knowledge that your Anti Virus software is always up-to-date, your disks are in good health and Event logs are checked daily.
- A small effort applied each and every day means your systems are in peak health.
- Cut downtime. Increase productivity in the office.
- Priory response for service requests.
- Discounted hourly rates.
Question: How do I get going?
Well takes about an hour to set up and put in place which will include an engineer visit. To get started we’ll install a software agent on each computer or server you would like to monitor. This software then reports back to a central CT server with any alerts about your system. It will be actively looking for any imminent component failures or problems with your security software. If an area of concern is identified it will generate an alert. We’ll contact you with details about the alert. The monitoring system is always available and alerts are viewed around the clock.
Please call 0208 778 9070 or email to find out more.
